Features & Functionality

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Core Features Office Productivity Call Center Features Enterprise Features
Unlimited Extensions
Sennheiser Headset Integration
Call Logging
Call Flow Designer
Import / Export Extensions via CSV
Auto Attendant / Digital Receptionist
Click2Call (Browser Extension)
Hot Desking
SIP Trunks / Gateways Support
Ring Extension & Mobile Simultaneously
Scheduled Restore
Call Routing by DID & CID (DDI)
Integrated Fax Server (Central and per User)
Connect Remote Offices (Bridges)
Extensive Codec Support
Supported SIP Phones Integration
Website Live Chat and Talk
Receive Voice Mail via Email
Manage IP Phones Network Wide
Call Queue Group Rights Management
Calling Line Identification Presentation (CLIP)
Automatic Plug & Play Phone Provisioning
CRM Integration
Call Transfers (Blind & Attendant)
3CX Apps: Web Client, iOS, Android, Windows, Mac
Sync with Office 365 (Azure AD)
Calling Line Identification Restriction (CLIR)
Audio Bridge
Call Queuing
Call Forward on Busy (CFB)
Directory (Company & Private Phonebook)
Real Time Statistics & Monitoring
Call Forward on No Answer (CFU)
Sync with Office 365 (Users’ Phonebook)
Supervisor Agent Status Override
Hold (CW) incl. Custom Music on Hold
Call Query against DB & CRM
SLA Alerting
Intercom / Paging
Hotel PBX Features incl. Fidelio Certified and Mitel Compatible
Call Parking / Pickup
Web Conference Dial-In
Busy Lamp Field (BLF)
Web Conferencing
Real Time System Status
Call & Queue Reporting
Easy Backup and Restore (incl. Scheduled Backup)
Call Recording Transcription and Search
VMware / Hyper-V / KVM Compatibility
Barge In / Listen In / Whisper
Amazon, Google Cloud, Microsoft Azure
See Group Recordings
3CX SBC Connectivity
Voicemail Transcription
Custom FQDN
Custom SMTP Server